SAP Application Management Services

SAP AMS: ongoing care for your SAP landscape

Dependable SAP operations with clear responsibilities — from incident and change management to further development. German-speaking, nearshore from Morocco.

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The challenge

When running SAP ties up capacity needed elsewhere

Internal teams are busy with incidents, requests and change wishes. Little time is left for improvement and further development — and knowledge sits with a few individuals.

Incidents and requests tie up the internal team
Knowledge is concentrated in a few people
Change requests take too long
Security and authorization topics are left lying
The effort for operations and support keeps growing

The solution

A support model instead of one-off requests

With SAP AMS, Condevex takes over ongoing care together with suitable specialists from the network. You get fixed contacts, traceable processes and expertise — functional, technical and in security, as needed.

Specific services

SAP application support in daily operations
Incident management
Problem management
Change requests and adjustments
Error analysis and resolution
Continuous optimization
SAP security support
Functional and technical support
Further development of existing SAP systems
Long-term support with fixed contacts

AMS and SAP Authorizations: clearly separated

SAP Authorizations can be part of an AMS contract — but they are a specialist field of their own.

AMS is the support model

The ongoing care of your SAP landscape as a whole: incidents, problems, changes, support and optimization.

Authorizations are the specialist field

Authorization concepts, roles, analysis and optimization — as part of AMS or as a standalone service.

Benefits

Your benefits

One point of contact

Fixed contacts at Condevex coordinate support and specialists.

The right expertise

Functional, technical and security — from one network, as needed.

German-speaking and aligned

Communication in German, English or French, with little time difference.

Cost-efficient and scalable

Nearshore delivery that grows with your needs.

Typical scenarios

Relieving the internal SAP team

Daily operations and requests are taken over, so your team has time for further development.

Support after go-live

Stable operations and fast issue resolution after an implementation or migration.

SAP support for consultancies

Support of customer systems in subcontracting — with you as your customer's point of contact.

Take the load off SAP operations?

Let's talk about scope, system landscape and your requirements.

Request SAP support

More services

Core specialization